FAQ

Welcome to Sofiques's Help Center!
Here you’ll find quick answers to the most common questions about shopping with us.

1. What products does Sofiques sell?

We offer a wide range of quality and unique products — including personal care items, hand gloves, toys, gift items, candle lights, Christmas decorations, artificial products, home decor and costumes.
We source from trusted suppliers to bring you the best value and variety in one place.

2. Where are you located?

Our business is based in the United States, at:
📍 30 N Gould St Ste R, Sheridan, WY 82801

3. Do you ship within the USA?

Yes! We ship to all U.S. states.
All orders are processed quickly and delivered through trusted shipping carriers. You’ll receive a confirmation email and tracking number once your order ships.

4. How long does delivery take?

Delivery usually takes 5–8 business days depending on your location and product availability.
Delays may occur during holidays or high-demand seasons, but we always do our best to get your order to you as fast as possible.

5. Do you offer free shipping?

Yes! We offer free standard shipping on most orders within the USA.
Additional charges may apply for express delivery or remote locations.

6. What is your return policy?

We offer a 30-day return policy and a 7-day refund period.
If you’re not satisfied with your order, please contact us at contact@sofiques.com for return instructions.
No restocking fee or return shipping fee applies — we want you to shop with confidence!

7. How do I make a payment?

We accept a wide range of secure payment methods, including:
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

All payments are processed securely through SSL-encrypted gateways.

8. Is my payment information safe?

Absolutely. Your payment data is encrypted and processed through trusted providers that comply with PCI DSS security standards. We never store your credit card details on our servers.

9. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible at contact@sofiques.com.
Once your order is processed or shipped, we may not be able to make changes — but we’ll do our best to assist you.

10. How can I contact Sofiques ?

We’re always here to help!

Brand: Sofiques
EIN: 98-1856147
Address: 30 N Gould St Ste R, Sheridan WY 82801
Email: contact@sofiques.com
Phone: +1 (251) 910-9361

11. Do you offer gift wrapping or special packaging?

Yes! Some of our products — especially gift items and candles — come with attractive packaging options. Availability may vary by product.