Refund policy

At Sofiques, we want you to be completely satisfied with your purchase.

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at:
Email: contact@sofiques.com
Phone: +1 251-910-9361

Please include your order number and reason for return in your request.

Return Process:
Once your return request is approved, we will provide you with instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

Refunds:
After we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Non-Refundable Items:

• Items that have been used or damaged by the customer

• Items returned without prior request

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible.

Company Information:
Sofiques
Moviwell LLC
30 North Gould Street Ste R
Sheridan, Wyoming 82801
United States

For any questions, feel free to contact our support team.